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H R Department
Data Track Technology Ltd
153 Somerford Road
What Do We Do With Your Survey Data
Getting you to fill out a survey is not something we do to make us look good. Your responses are the foundation for reviewing how we operate our business and to bring about change where it is needed.
Your Survey Counts
As Kenneth Blanchard once wrote 'feedback is the breakfast of champions'; at Data Track we value customer feedback and focus on ensuring continual improvement and service excellence. We use customer feedback to identify trends, areas of weakness, new opportunities and areas for development. Our management team reviews our survey responses internally on a regular basis; this review process is headed by our Sales & Marketing Manager.
Does Change Really Happen
Certainly. Due to customer feedback that we have had previously, we are just completing a major product integration to improve interoperability between our applications. In addition we have redesigned our product packaging and re-designed our website. Furthermore we are creating a product range in partnership with one of our customers.
At Data Track we see ourselves as an extension of our customers' communications and operations management functions and ensure we provide the highest levels of service and support.
Market leading, innovative, dynamic and flexible
At Data Track our guiding principles are to ensure our longevity and success. It is these principles that mean we have been in business since 1979, have a high customer satisfaction rating and only a 1.5% customer churn rate on our managed services customers.
What our customers say about us
Global Crossing has had a successful working relationship with Data Track Technology for many years. We find that Data Track understand the complexity of our network and help us to achieve our goals.
Mark Forson, Director Customer Operations,Global Crossing
Eclipse CMS, TEMS, Trackers
Data Track Technology has been BT's global PABX management system partner for over 5 years. We are delighted with the products, service and support we received and intend to continue with this partnership.
Humphrey Penney, Director C&IS, BT Global Services
SuperDirectory (Eclipse DQ) & MAP (Tracker)
Data Track Technology is a long-standing partner of Mitel, offering comprehensive integration with our market leading IP Communication solutions. Mitel's customers have been delighted with the products, service and support from Data Track and we look forward to developing our partnership to offer further benefits for our joint customers.
Graham Bevington, EMEA Managing Director, Mitel Networks
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