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Professional Services Solutions

For accountancy firms, legal practices and engineering firms that provide professional services to clients, communication with customers is a cornerstone of the business. We'll make sure you can track performance and bill clients accurately. There is no upfront investment, and no complicated system administration to manage.

  • Using our cloud-based call logging service, you’re able to monitor the communications on any voice network .
  • Our team of call management specialists handle all of the day-to-day configuration, administration and updates.
  • Leaves more time for you to introduce best practices, cost savings and policy adjustments based on the information we deliver direct to your inbox or that you access online via your web browser.

Call Logging Managed Service Benefits

With an advanced functionality set and a highly customisable reporting engine, our cloud-based call logging service can deliver real actionable benefits to your organisation. Don’t just take our word for it, 98.5% of customers choose to renew their use of the service.

  • Easily attribute phone costs to individual clients
  • Report on actual usage yet prepare client bills with uplifted call costs
  • Examine the total number of calls received by the business per day, week, or month
  • Simple, clear reporting; work time patterns and extensions grouped according to your needs
  • Monitoring without the hassle; set alerts to notify when thresholds or expectations are met
  • Monitor average call length and the busiest extensions
  • Monitor the number of calls being missed and diverted to voicemail
  • Monitor the efficiency of operators / receptionists at answering and redirecting calls
  • Mobile billing import allows you to report on your mobile calls just like your extensions
  • Reports automatically delivered to the Inbox of the recipient who needs it or can be requested online