Call Logging Managed Service Benefits
Educational establishments of all sizes face challenges with respect to budget and internal resource. Using our cloud-based call logging service, you’re able to monitor and analyse your communications usage and spend, without significant investment in capital purchases and dedicated teams of personnel. Our team of call management specialists handle all of the day-to-day configuration, administration and updates, leaving more time for you to introduce best practices, cost savings and policy adjustments based on the information we deliver direct to your inbox or that you access online.
With an advanced functionality set and a highly customisable reporting engine, our cloud call logging service can deliver real actionable benefits for the education sector. Don’t just take our word for it, 98.5% of customers choose to renew their use of the service.
- Monitor call response rates; set alerts on thresholds and identify missed calls
- Easily identify cost savings by monitoring capacity and usage
- Monitor for expensive phone abuse and suspicious usage
- Simple, clear reporting; work time patterns and extensions grouped according to your needs
- Support for account or authorisation (PIN) codes to identify staff and report on personal calls, etc
- Discover the most expensive calls and extensions; set cost alerts based on thresholds
- Report on term-time periods separately to help identify patterns
- Ensure staff are regularly picking up their voicemails
- Create billing reports for different departments and assign associated fixed costs to extensions
- Track the success of marketing campaigns by monitoring calls to specific inbound numbers