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Guides and Resources

Welcome to our Guides & Resources area. From here you can gain access to our guides, videos and other content. Browse down the page or choose the content you are most interested in from the selections to the right.

Guides

READ ABOUT

PBX Clustering

This article explains the benefits of clustering PBXs together, the problem that this creates for a call logger and how Data Track's Eclipse CMS call logger can overcome this problem.

We can help your organisation to centralise the authentication, authorisation and auditing of managed devices. This article describes how we can help you to achieve this.

Videos

Managing Network Alarms With AMS
Eclipse AMS simplifies and automates the alarm handling tasks from alarms generated by Trackers. Watch to learn more.
Introduction to the Tracker Management System (TMS)
Manage large installations of Trackers with the Tracker Management Software. Watch the overview now.
Eclipse DQ - Discover A Better Corporate Phone Directory
Learn how Eclipse DQ can consolidate various data sources into a single corporate directory for operators and employees.
Call Management: Data Track & Actimax Case Study
John Massey, Chief Executive of Actimax talks about using Eclipse CMS to provide their customers with a hosted service.
Cloud9 Call Recording - Overview
Cloud9 provides call and screen capture software as a service (SaaS). It's call recording, where you pay only for what you use.
SuperDQ for the Mitel 5550 IP Console
A quick demonstration of making and receiving a call using the SuperDQ software for the Mitel 5550 IP operator console.

Datasheets

Data Sheet

Eclipse CMS Datasheet

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Data Sheet

Eclipse Alarm Management Datasheet

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Data Sheet

Management Application Platform for all Mitel Switches and Applications

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Data Sheet

Avaya Platform Integration Call Management & Call Recording

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Data Sheet

Capture Voice Recording

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Data Sheet

Capture and Evaluate

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Data Sheet

Capture and Evaluate Pro

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Data Sheet

Capture Express

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Data Sheet

Capture Pro

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Data Sheet

Empowerâ„¢ Suite

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Data Sheet

Effective Call Centre Solutions

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Data Sheet

Eclipse Call Management Suite Summary

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Data Sheet

Cloud Call Management Service

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Data Sheet

Eclipse Call Management Suite for the Finance Sector

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Data Sheet

Eclipse Call Management System for Microsoft Lync Server

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Data Sheet

Cloud Call Management Service for Health Professionals

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Data Sheet

Cloud Call Management Service

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Data Sheet

SwitchGuard Fraud Detection and Exception Reporting

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Data Sheet

Cloud9 Call Recording with optional local storage

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Data Sheet

Activ! Performance Suite

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Data Sheet

Cisco Platform Integration

QoS+MOS Reporting & Seamless IP Phone Recording

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Data Sheet

Eclipse Call Management Suite for the CISCO Unified Communications Manager

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Data Sheet

Eclipse Call Management Suite Professional Managed Service from Data Track

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Data Sheet

Hosted Alarm Service Pro-active Maintenance

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Data Sheet

Eclipse Call Management Suite for the Mitel IP Communications Platform

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Data Sheet

Mitel Platform Integration Gain Enhanced Functionality and Additional Benefits

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Data Sheet

SuperDirectory For The Mitel 5550 IP Console & Superconsole

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Data Sheet

Secure Remote Access and Password Management

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Data Sheet

Eclipse DQ v2.0 Enterprise Wide Online Directory

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Data Sheet

Dial Through Fraud Alarming

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Data Sheet

Eclipse CMS Services

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Data Sheet

Smart Grid Securing Cyber Assets

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Data Sheet

Tracker 2730

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Data Sheet

Tracker 2730 USA

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Data Sheet

Tracker 2750

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Data Sheet

2750 Expansion Cards

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Data Sheet

Tracker 2610

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Data Sheet

Tracker 2700 Applications

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Data Sheet

Tracker Management System

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Data Sheet

Tracker Fraud Alarm System

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