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Customer Support

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Subscribe to our Product Updates notification service and receive an email you whenever a relevant update is available.

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Download Updates

For customers subscribed to our maintenance contact you can download your product updates from dload.dtrack.com

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We aim to provide the highest levels of customer satisfaction and have dedicated support teams to help you with your efficient use of our products and services.

For customers with a valid maintenance contract you will have access to our dedicated support website.

UK & EMEA Support

Tel:+44 (0)1425 282020
Fax:+44 (0)1425 270433
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09:00 - 17:00 (GMT) Mon-Thurs
09:00 - 16:30 (GMT) Fri.

Managed Service

Tel:+44 (0)1425 282038
Fax:+44 (0)1425 270433
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09:00 - 17:00 (GMT) Mon-Thurs
09:00 - 16:30 (GMT) Fri.

USA Support

Tel:+1 973 267 0070
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09:00 - 17:00 (EST) Mon-Fri.

Outside of working hours a voicemail service is available and a representative will contact you the next working day.

Calls to these numbers may be recorded for quality and training purposes.


Technical Bulletin

We strive to build robust, secure and efficient software, but sometimes vulnerabilities are discovered. For a breakdown of any software issues, known bugs or security vulnerabilities please visit our technical bulletin page.

Customer Care Commitment

Our Customer Care Charter represents our commitment to support excellence and details the support practices we use to achieve this. At Data Track, we believe that by sharing our working practices with customers we can set attainable targets and work together to achieve them.